Code of Practice

Each AFI member agrees to:

  1. Comply with the law
  2. Comply with the Health and Safety at Work Act 1974, and have a written H&S Policy (or Policy Statement if fewer than 5 employees)
  3. Have a written Environmental Policy which includes provisions for the safe and legal disposal of waste materials
  4. Hold public and employers liability insurance appropriate to the size of business and nature of operations
  5. Provide high quality goods and services, managed and administered professionally (ideally meeting or based upon the requirements of ISO 9001)
  6. Maintain good financial standing
  7. Provide their clients with a clear specification of the services and products offered, the price and payment terms, and a timetable for the works
  8. Demonstrate an appropriate system for the responsible management of contract variations
  9. Demonstrate an appropriate system for the responsible management of customer complaints
  10. Operate ethically, competing and selling fairly and avoiding unfair terms and conditions, as defined by the Office of Fair Trading
  11. Comply with all current employment legislation
  12. Act in a professional and courteous manner at all times
  13. Ensure that all staff are trained and competent in their roles, maintaining and updating skills and knowledge of industry requirements and best-practice, e.g. FISS/CSCS
  14. Maintain the standing of the AFI and this Code of Practice.